1. Vendor Registration and Eligibility
1.1. Who May List: Any legitimate, lawfully operating business, company, manufacturer, B2B supplier, retail shop, hospitality provider, healthcare facility, doctor, educational institution (school, college, university, coaching institute, tutor, skill center), financial branch, NGO/trust, or independent professional may create or claim a Listing on VEDLIST (https://www.vedlist.com), subject to compliance with this Policy.
1.2. Account Requirement: To create a new Listing or claim an existing public directory profile, the Vendor (or its authorized representative) must register a verified VEDLIST account and complete account setup (/account/setup).
2. Business Ownership and Authorization
2.1. Authority Warranties: By creating or claiming a Listing on VEDLIST, You represent, warrant, and undertake that:
- (a) You are the legal owner, proprietor, partner, director, trustee, principal, or an expressly authorized employee/representative of the business or institution depicted in the Listing;
- (b) You are not an unauthorized third-party broker, lead reseller, or competitor attempting to intercept customer Enquiries intended for the genuine business; and
- (c) If You are an authorized digital marketing agency managing a Listing on behalf of a client, You hold valid written authorization from the client and have registered the client’s true official contact details on the Listing.
2.2. Competing Ownership Claims: Where two or more parties assert ownership over the same Listing, VEDLIST reserves the right to request documentary proof of ownership, temporarily freeze edits to the Listing, or revert the Listing to an unclaimed public state until conclusive official documentation is provided.
3. Listing Content and Formatting Requirements
3.1. True Business Name: The Listing title must reflect the real-world legal or established trade name of the business as used on its physical signage, official website, or registration documents. Stuffing keywords, city names, phone numbers, or promotional superlatives (e.g., “Best #1 Cheap Service Call Now”) into the business name field is prohibited.
3.2. Accurate Category & Sector Selection: Vendors must list their business only under the specific sector and category/type slugs (e.g., hospital, clinic, school, college, restaurant, company, ca-financial, lawyer) that accurately describe their primary goods or services.
3.3. Physical Location & Service Area:
- (a) Listings must include an accurate State, City/District, Locality, Pin Code, and street address.
- (b) Map pin coordinates (latitude and longitude) must correspond to the actual physical premises of the business.
- (c) Unstaffed virtual offices or P.O. boxes may not be passed off as standalone physical branches unless clearly disclosed and staffed during stated business hours.
3.4. Media Standards: Photographs, logos, banners, and documents uploaded to a Listing must accurately represent the Vendor’s real premises, team, products, or services. Vendors must not upload watermarked images stolen from third parties or explicit/offensive imagery.
4. Required Documents and Listing Verification
4.1. When Verification Documents May Be Requested: VEDLIST reserves the right to request supporting documentation at any time—particularly when a Vendor claims an existing public Listing, operates in a regulated sector (Healthcare, Pharmacies, Education, Banking/Finance, or Legal Services), or requests a “Verified” status badge.
4.2. Acceptable Verification Documents (Where Applicable):
- (a) General Businesses & Companies: GST Registration Certificate (GSTIN), Certificate of Incorporation (CIN/LLPIN), Udyam (MSME) Registration Certificate, Shop & Establishment License, Trade License, or Business PAN.
- (b) Educational Institutions: Affiliation/Recognition Certificate (CBSE, ICSE, State Board, UGC, AICTE, NCVT/NSDC), UDISE+ / AISHE code verification, or institutional trust/society registration, along with confirmation from an official institutional domain email (e.g.,
@*.ac.inor@*.edu.in). - (c) Healthcare, Clinics, Doctors & Pharmacies: Clinical Establishments Act registration, National Medical Commission (NMC) / State Medical or Dental Council registration certificate, Ayush registration, or Drug License (Form 20/21).
- (d) Food & Hospitality: FSSAI License/Registration certificate.
- (e) Representative Authority: Letter of Authorization on official company letterhead signed by a director/proprietor/principal.
4.3. Consequences of Falsified Documents: Submitting forged, altered, or expired regulatory documents will result in immediate permanent rejection of the Listing, account termination, and potential reporting to relevant law enforcement or regulatory authorities.
5. Accurate Contact Details
5.1. Direct Contact Channels Only: Phone numbers, WhatsApp numbers, email addresses, and website links displayed on a Listing must connect Users directly to the listed Vendor.
5.2. Prohibited Contact Numbers: Vendors must not list premium-rate toll numbers, unauthorized call-forwarding traps, disconnected numbers, or phone numbers belonging to another person or business without their consent.
6. Prohibited Business Categories and Listings
VEDLIST strictly prohibits the creation or promotion of Listings offering, facilitating, or relating to any of the following illegal, unsafe, or restricted activities under Indian law:
- Illegal Goods & Controlled Substances: Narcotics, psychotropic substances, banned drugs, prescription-only Schedule H/H1/X medicines sold without a valid prescription or drug license, contraband, or illicit tobacco promotions violating COTPA, 2003.
- Gambling, Betting & Unlawful Gaming: Offline or online betting, casinos, lottery resellers, matka, or unauthorized real-money gaming causing user harm in violation of applicable Indian laws and Rule 3(1)(b) of the IT Rules, 2021.
- Adult, Escort & Exploitation Services: Prostitution, escort services, adult entertainment, pornography, or sexually explicit services.
- Weapons, Explosives & Hazardous Materials: Firearms, ammunition, illegal fireworks, explosives, or hazardous chemicals.
- Financial Scams & Unregulated Schemes: Ponzi schemes, multi-level marketing (MLM) / pyramid circulation schemes prohibited under the Prize Chits and Money Circulation Schemes (Banning) Act, 1978, unlicensed predatory loan apps, or guaranteed-return investment frauds.
- Academic & Document Fraud: Sale of fake degrees, counterfeit mark sheets, fake medical certificates, forged government IDs (Aadhaar/PAN/Passport), or exam cheating services.
- Medical & Magical Remedies Violations: Any service or product claiming magical cures or advertising prohibited treatments in violation of the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, or prenatal sex determination in violation of the PCPNDT Act, 1994.
- Human Organ Trade or Commercial Surrogacy: Any listing soliciting or brokering human organs (violating THOA, 1994) or commercial surrogacy (violating the Surrogacy (Regulation) Act, 2021).
7. Duplicate Listings
7.1. One Listing Per Physical Branch: A Vendor may create only one (1) Listing per distinct physical branch or location.
7.2. Multi-Branch Businesses: Businesses, banks, hospital chains, or coaching institutes with multiple genuine physical branches across different localities or cities may maintain a separate Listing for each physical branch, provided each branch has a distinct physical address and staffed operations.
7.3. Merging or Removal of Duplicates: VEDLIST reserves the right to merge, redirect, or delete duplicate Listings created for the same business at the same address.
8. Misleading Claims and Regulated Professions
8.1. Truthful Representations: Vendors must not make false, unsubstantiated, or exaggerated claims on their Listings—such as unverified “100% Job Guarantee”, “100% Medical Cure Guarantee”, false government affiliations, or fake awards—in violation of the Consumer Protection Act, 2019 and the CCPA Guidelines for Prevention of Misleading Advertisements, 2022.
8.2. Professional Ethics Compliance: Vendors belonging to statutory professions governed by professional codes of conduct in India (such as Advocates under Bar Council of India Rules, Chartered Accountants under ICAI guidelines, and Registered Medical Practitioners under NMC Ethics Regulations) are solely responsible for ensuring that their directory entry contains only permissible factual directory fields and does not constitute prohibited solicitation under their respective council rules.
9. Listing Approval, Rejection, Suspension, and Removal
9.1. Moderation Discretion: VEDLIST reserves the right to review Listings prior to or after publication and to approve, place on hold, request edits, or reject any Listing that fails to meet this Policy.
9.2. Suspension and Removal: VEDLIST may unpublish, suspend, or permanently remove a Listing if:
- (a) We receive repeated credible User complaints of fraud, extortion, or non-existent premises;
- (b) The business has permanently closed;
- (c) The Listing violates third-party intellectual property rights or Rule 3(1)(b) of the IT Rules, 2021; or
- (d) We are directed to do so by a court or government authority.
9.3. Treatment of Public Directory Entries: Where a claimed Vendor account is terminated for policy abuse, VEDLIST may either remove the Listing entirely or, in the case of a genuine public institution (such as a school, college, hospital, or bank branch), revoke the offending user’s claim access and revert the profile to an accurate, unclaimed public directory record.
10. Vendor Responsibilities and Customer Communication Requirements
10.1. Timely & Courteous Response: Vendors should respond to customer Enquiries, calls, and WhatsApp messages promptly, courteously, and transparently.
10.2. Strict Data Protection Obligation on Customer Leads:
- (a) Personal data of Users (name, phone number, email, inquiry message) received by a Vendor through VEDLIST Enquiries is provided strictly and exclusively for the purpose of responding to that User’s specific inquiry.
- (b) Vendors must not sell, rent, publish, share, or transfer User lead data to any third party, nor add inquiring Users to unrelated bulk spam lists without their explicit consent.
- (c) If a User asks a Vendor to stop contacting them, the Vendor must immediately cease all further calls, SMS, and WhatsApp messages to that User.
11. Contact Information
For questions regarding Listing verification, claims, or policy compliance, please contact:
- Company Name: Vedmint Consultancy Services
- Directory Support Email: [email protected]
- Phone: +91-7408094200
- Address: Kanpur Nagar, Kanpur Nagar, Uttar Pradesh – 208001, India