User Conduct Policy | VEDLIST – Acceptable Use & Community Standards
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VedList Discover

User Conduct Policy

Acceptable website usage rules and strict prohibitions against fake accounts, spam, fraudulent business details, review manipulation, scraping, and cybersecurity violations on VedList Discover.

Effective date: 12 July 2026 · Last updated: 9 November 2026

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Short summary before the full legal text. For binding language, see the numbered sections below.

  • Prohibited behaviour on the platform
  • Enquiries, messaging, and spam rules
  • Consequences for violations

1. Acceptable Website Usage

1.1. Purpose of the Platform: VEDLIST (https://www.vedlist.com), operated by Vedmint Consultancy Services, is designed to help Users discover genuine businesses, institutions, and service providers, compare options, read authentic reviews, and connect with Vendors via call, WhatsApp, or Enquiry forms, and to help legitimate Vendors grow their visibility.

1.2. Lawful Conduct: You agree to use the Platform only for lawful, bona fide purposes in a manner that respects the rights, privacy, safety, and business operations of others. Compliance with this User Conduct Policy is a mandatory condition of using the Platform under Our Terms and Conditions.

2. Prohibition of Fake Accounts and Impersonation

2.1. Authentic Identity: You must not register an account using a fabricated identity, temporary/disposable burner email addresses or phone numbers intended to evade moderation, or another person’s mobile number or email address without their authorization.

2.2. No Impersonation: You must not impersonate any individual, company, government official, educational board, regulatory authority, or VEDLIST staff member, nor misrepresent Your affiliation with any listed business or institution.

3. Spam, Unsolicited Marketing, and Enquiry Abuse

3.1. Misuse of Enquiry / Call / WhatsApp Features: The “Call”, “WhatsApp”, and “Enquire” tools on VEDLIST are provided solely for genuine prospective customers, students, patients, or clients seeking services from the listed Vendor. You must not use these features to:

  • (a) Send unsolicited commercial pitches, B2B cold-calling spam, bulk marketing messages, or SEO/software sales pitches to listed Vendors;
  • (b) Submit fake or automated Enquiries to exhaust a Vendor’s team capacity or manipulate lead counts; or
  • (c) Post chain letters, affiliate links, or promotional spam in review sections or blog articles.

4. Fraudulent Business Information and Phishing

4.1. Zero Tolerance for Customer-Care Number Fraud: It is a serious criminal offence under Indian law (Bharatiya Nyaya Sanhita, 2023 and the Information Technology Act, 2000) to upload fake “customer care” or “helpline” phone numbers onto bank, hospital, courier, hotel, or company listings in order to deceive Users into sharing UPI PINs, OTPs, card details, or remote-access application downloads.

4.2. No Advance Fee Fraud: Neither Vendors nor Users may use VEDLIST to solicit fraudulent advance booking deposits, fake admission/job placement fees, or phishing links.

5. Misleading Reviews and Rating Manipulation

5.1. You must not post, commission, buy, sell, or exchange fake positive or negative reviews, engage in coordinated “review bombing” against any business, or threaten a Vendor with negative reviews to extract discounts, refunds, or payments. Detailed rules are set forth in Our Review and Rating Policy.

6. Harassment, Abuse, and Unlawful Content

6.1. You must not use VEDLIST (including Enquiries, WhatsApp links initiated via the Platform, reviews, or blog posts) to:

  • (a) Harass, stalk, threaten, intimidate, or abuse any Vendor, staff member, reviewer, or VEDLIST employee;
  • (b) Publish hate speech, casteist, communal, or gender-based slurs, or content inciting violence or public disorder;
  • (c) Publish defamatory falsehoods or doxx private personal information (such as personal residential addresses, personal identity numbers, or private photographs of individuals without consent); or
  • (d) Upload any content prohibited under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

7. Unauthorized Data Collection, Scraping, and Automated Access

7.1. No Automated Scraping: Except for standard indexing by legitimate public search engines and authorized AI discovery crawlers complying with Our robots.txt, sitemap.xml, and llms.txt directives, You must not use any robot, spider, scraper, headless browser, crawler, script, or other automated means to extract, harvest, download, or copy directory listings, phone numbers, emails, reviews, or database records from VEDLIST.

7.2. No Commercial Resale of Directory Data: You must not compile, repackage, redistribute, or sell any portion of the VEDLIST directory database or lead information to build a competing directory, telemarketing list, or bulk WhatsApp/SMS database.

8. Cybersecurity Violations

You are strictly prohibited from violating or attempting to violate the security and integrity of the Platform, including:

  1. Unauthorised Access: Attempting to probe, scan, or test the vulnerability of the Platform, server infrastructure, or any connected network, or attempting to access /dashboard or administrative routes without authorization (punishable under Sections 43 and 66 of the Information Technology Act, 2000).
  2. Malware & Injection: Uploading or transmitting viruses, worms, trojans, ransomware, malicious payloads, SQL injection strings, or Cross-Site Scripting (XSS) payloads.
  3. Service Disruption: Overloading, flooding, spamming, or conducting Denial-of-Service (DoS/DDoS) attacks against the Platform, or bypassing rate-limits and security controls.
  4. Ad / Click Fraud: Artificially inflating advertisement impressions or clicks (/ads/{advertisement}/click or /impression) through bots, scripts, click farms, or repeated manual clicking.

9. Enforcement Actions

9.1. Investigation: VEDLIST reserves the right to monitor Platform activity and investigate suspected violations of this Conduct Policy.

9.2. Corrective Measures: If We determine that You have violated this Conduct Policy, We may take one or more of the following actions, with or without prior notice depending on severity:

  • (a) Issue a formal warning;
  • (b) Remove, unpublish, or reject the offending Content, review, blog post, or Listing;
  • (c) Restrict specific functionalities (such as disabling Enquiry submissions, blog authoring, or review posting);
  • (d) Temporarily suspend or permanently terminate Your account and block Your IP address / device identifiers;
  • (e) Forfeit active paid promotions where fraud or illegal activity is involved; and
  • (f) Report unlawful conduct, cybercrimes, or fraud (along with relevant IP logs and account records) to law enforcement agencies, Cyber Crime Cells, or CERT-In under the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023.

10. Reporting Violations

If You encounter any user, Listing, review, or activity on VEDLIST that violates this Conduct Policy, please report it immediately to: