1. Authentic Customer Reviews
1.1. First-Hand Experience Required: Reviews and star ratings on VEDLIST (https://www.vedlist.com) may only be submitted by individuals who have had a genuine, first-hand interaction, consultation, inquiry, visit, educational enrollment, or purchase experience with the specific business, institution, or professional being reviewed.
1.2. Factual and Relevant: Reviews should focus on the reviewer’s actual experience regarding service quality, responsiveness, pricing transparency, infrastructure, hygiene, staff courtesy, or professionalism, rather than unrelated political, social, or personal commentary.
2. Review Submission Requirements
2.1. Authenticated Account: To maintain accountability and prevent automated spam, reviewers must be logged into a verified VEDLIST account to submit a rating or review.
2.2. One Review Per Experience: A User may submit only one review per distinct interaction or transaction with a Listing, though Users may update or edit their review if their experience evolves.
2.3. Truthful Attribution: By submitting a review, You confirm that the statements of fact in Your review are true to the best of Your knowledge and that the opinions expressed are genuinely held by You.
3. Prohibition on Fake, Incentivized, and Conflicted Reviews
The following practices are strictly prohibited on VEDLIST:
- 3.1. Self-Reviews: Business owners, proprietors, directors, current or former employees, family members, or marketing agencies of a Vendor must never post reviews or star ratings on their own Listing.
- 3.2. Competitor Reviews: Vendors and their associates must never post negative reviews or low ratings on the Listing of a competitor.
- 3.3. Paid or Incentivized Reviews: Vendors must not buy bulk reviews from third-party agencies or click farms, nor offer cash, discounts, rebates, gifts, or admission/service favours conditional upon a customer posting a positive review on VEDLIST.
- 3.4. Review Gating / Selective Solicitation: Vendors may politely invite all genuine customers to leave an honest review on VEDLIST, but must not selectively discourage dissatisfied customers from posting reviews.
- 3.5. Review Extortion: Users must not threaten a Vendor with a 1-star or defamatory review to demand a refund, free service, or compensation to which they are not contractually entitled.
4. Defamatory, Abusive, or Prohibited Content in Reviews
Reviews must not contain:
- Unlawful Content (Rule 3(1)(b) IT Rules, 2021): Obscene, pornographic, hate speech, casteist or communal slurs, threats of violence, or content violating any Indian law.
- Unverified Criminal Allegations: Accusations of serious criminal offences without factual substantiation (which should instead be reported to law enforcement).
- Personal Privacy Violations (Doxxing): Personal mobile numbers, personal email addresses, home addresses, or full names of non-public junior staff members without their consent.
- Phone Numbers, URLs & Promotional Spam: External links, coupon codes, competitor advertisements, or embedded phone numbers (to prevent customer-care phishing).
- Sensitive Patient / Student Confidentiality: Confidential medical records of third parties or personal data of minors.
5. Review Moderation and Neutral Display
5.1. Equal Treatment of Positive and Negative Reviews: Honest, lawful negative reviews are just as valuable to consumers as positive reviews. VEDLIST does not remove or suppress a genuine customer review solely because it gives a low star rating (e.g., 1 or 2 stars) or criticizes a Vendor’s service, regardless of whether the Vendor is on a free listing or a paid subscription/advertising plan.
5.2. Automated and Manual Checks: VEDLIST uses spam filters and manual moderation reviews to detect suspicious patterns (such as coordinated bursts of reviews from the same IP address or prohibited profanity) before or after publication.
5.3. No Alteration of Review Sentiment: Moderators never edit the text or star rating of a User’s review to alter its meaning or sentiment; a review is either published as submitted or rejected/removed in full if it violates this Policy.
6. Business Responses to Reviews
6.1. Right to Respond: Claimed and verified Vendors are encouraged to post a public, professional response to customer reviews on their Listing.
6.2. Standards for Vendor Responses: When responding to a critical review, Vendors must remain courteous, constructive, and factual. Vendor responses must not:
- (a) Insult, threaten, or intimidate the reviewer;
- (b) Disclose confidential client, financial, student, or medical information about the reviewer (for example, doctors and hospitals must never disclose a patient’s diagnosis or treatment history in a public review reply); or
- (c) Include promotional spam or external links.
7. Reporting Inappropriate Reviews and Removal Process
7.1. How to Report a Review: Any User or Vendor who believes a published review violates this Policy (e.g., fake review, competitor attack, profanity, doxxing, or wrong business) may report it by emailing [email protected] with:
- (a) The direct URL of the Listing on VEDLIST;
- (b) The reviewer’s display name and date of the review;
- (c) The specific clause of this Review Policy that is violated; and
- (d) Supporting context or evidence (if applicable).
7.2. Grounds for Review Removal: VEDLIST will remove a published review only where:
- (a) It violates Section 3 (Fake/Conflicted/Incentivized) or Section 4 (Abusive/Unlawful/Spam) of this Policy;
- (b) It was demonstrably posted on the wrong Listing (e.g., the reviewer confused two similarly named businesses);
- (c) The reviewer themselves deletes the review or requests its removal; or
- (d) VEDLIST receives a valid court order or statutory takedown direction under Section 79(3)(b) of the IT Act, 2000 and Rule 3(1)(d) of the IT Rules, 2021.
7.3. Fact-Specific Offline Disputes: Where a Vendor and a User have a genuine factual disagreement over what transpired during a service visit or consultation, VEDLIST is not a fact-finding tribunal and cannot adjudicate who is right. Where the review otherwise complies with this Policy, both the User’s review and the Vendor’s polite public response will remain visible so readers can evaluate both perspectives.
8. No Guarantee of Review Accuracy
8.1. Reviews and ratings on VEDLIST represent the subjective experiences and personal opinions of individual users and do not reflect the opinion of VEDLIST (Vedmint Consultancy Services). While We enforce this Policy against detected abuse, VEDLIST does not independently verify every underlying offline transaction and makes no warranty as to the complete accuracy of user reviews.
9. Contact Information
To report a review violation or inquire about this Policy, please contact:
- Company Name: Vedmint Consultancy Services
- Moderation & Support Email: [email protected]
- Phone: +91-7408094200
- Grievance Officer: Refer to Our Grievance Redressal Policy.