Account Deletion & Data Removal Policy | VEDLIST
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VedList Discover

Account Deletion and Data Removal Policy

Step-by-step instructions on how to request deletion of your VEDLIST account, erasure of personal data, or removal/unclaiming of a business listing under the Digital Personal Data Protection Act, 2023.

Effective date: 12 July 2026 · Last updated: 9 November 2026

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Short summary before the full legal text. For binding language, see the numbered sections below.

  • Deleting your account or vendor profile
  • What data is removed vs retained
  • DPDP Act alignment for erasure requests

1. How to Submit an Account Deletion Request

You may request the deletion of Your VEDLIST (https://www.vedlist.com) account and associated personal data through either of the following methods:

1.1. Method 1 – Authenticated Support Ticket (Recommended for Logged-In Users)

  1. Log in to Your VEDLIST account at https://www.vedlist.com/login;
  2. Open the Support Ticket Portal (/dashboard/support-tickets/create); and
  3. Submit a ticket with the subject “Account & Personal Data Deletion Request”.

1.2. Method 2 – Email Request (Including for Google / Facebook OAuth Users)

  1. Send an email from Your registered email address to [email protected] with the subject line “Account Deletion Request – VEDLIST”; and
  2. Include Your registered full name, email address, and registered mobile number (if any).

2. Identity Verification

2.1. Protection Against Unauthorised Deletion: To protect Your account and business Listings against unauthorized or malicious deletion by third parties, We verify that the person requesting deletion is the legitimate account holder (or an authorized nominee under Section 14 of the DPDP Act, 2023).

2.2. Verification Procedure:

  • (a) If You submit the request while logged into Your authenticated dashboard, Your session serves as primary verification (though We may send a confirmation prompt or OTP for high-impact Vendor accounts).
  • (b) If You submit the request via email, We will send a verification reply or One-Time Password (OTP) to Your registered email address or mobile number. Deletion processing will commence once You confirm the verification prompt.

3. What Personal Data is Deleted

Once Your account deletion request is verified and processed (subject to the mandatory statutory retention exceptions in Section 4 below), We will permanently delete or irreversibly anonymize:

  • (a) Your account profile details (name, email address, mobile number, password hash, Google/Facebook OAuth tokens, and profile avatar);
  • (b) Your saved preferences and Firebase Cloud Messaging (FCM) push notification tokens;
  • (c) Draft or unpublished blog posts and unsubmitted forms; and
  • (d) Personal identifiers associated with Your historical search activity.

4. Data That Must Be Retained by Law

In accordance with Section 8(7) and Section 12(3) of the DPDP Act, 2023, personal data cannot be erased immediately where its retention is necessary for compliance with any law for the time being in force in India:

  • 4.1. 180-Day Statutory Hold on Registration Information (Rule 3(1)(h) IT Rules, 2021): Under Rule 3(1)(h) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, VEDLIST is legally mandated to preserve a user’s registration information for a period of one hundred and eighty (180) days after any cancellation or withdrawal of registration. During this 180-day period, Your account is immediately deactivated and inaccessible to the public, and the preserved record is kept strictly segregated in secure archival storage solely for lawful investigation purposes before being permanently purged.
  • 4.2. Financial, Tax, and Invoice Records (8 Years): If You have purchased a paid subscription plan, custom service, or advertisement on VEDLIST, Your tax invoices, billing records, GSTIN details, and payment transaction logs must be retained for a minimum of eight (8) financial years under the Central Goods and Services Tax (CGST) Act, 2017 and the Income Tax Act, 1961.
  • 4.3. Cybersecurity and System Logs (180 Days): Server access and security logs are retained for 180 days in accordance with CERT-In directions.
  • 4.4. Enquiries Already Delivered to Vendors: Where You previously submitted an Enquiry to a Vendor prior to deleting Your account, the copy of that Enquiry already transmitted to the Vendor remains subject to Section 10.2 of Our Vendor / Business Listing Policy.

5. Pending Transactions, Active Subscriptions, and Disputes

5.1. Active Paid Subscriptions: If You have an active paid subscription or running advertisement campaign on VEDLIST, requesting account deletion will cancel any future renewals and terminate remaining paid features upon deletion, subject to Our Refund and Cancellation Policy.

5.2. Pending Disputes or Legal Holds: If Your account or Listing is the subject of an ongoing fraud investigation, unresolved chargeback, intellectual property dispute, or lawful preservation order from a court or law enforcement agency, VEDLIST reserves the right to place a legal hold on the relevant account records until the dispute or investigation is concluded.

6. Business Listing Removal vs. Unclaiming

Because VEDLIST hosts both Vendor-created Listings and public institutional directory profiles, deleting a Vendor account affects Listings as follows:

  • 6.1. Vendor-Created Private Business Listings: When You request deletion of both Your Vendor account and Your self-created business Listing, the Listing (along with Your uploaded photos, brochures, and direct contact numbers) will be unpublished and removed from the Platform, and search engines will be signalled to de-index the page.
  • 6.2. Claimed Public / Institutional Profiles: Where You had claimed an existing public institution profile (such as a government-registered school, college, university, hospital, or bank branch sourced from open government datasets), deleting Your user account will unclaim the profile and remove Your personal login details and any personal mobile number You added, while the baseline public institutional record sourced from official open data may remain in the public directory unless the establishment itself has permanently closed.
  • 6.3. Standalone Request to Remove Personal Contact Data from an Unclaimed Listing: If Your personal mobile number or email address appears inaccurately on an unclaimed Listing and You wish to have that personal contact detail removed without creating an account, email Us at [email protected] with the Listing URL and proof of control over that phone number/email, and We will remove the personal contact field promptly.

7. Processing Timelines and Confirmation of Deletion

7.1. Acknowledgment: We will acknowledge Your deletion request within 24 hours of receipt and send the identity verification prompt.

7.2. Execution Timeline: Once Your identity is verified, Your active account will be deactivated and public personal data removed within 7 to 15 business days (followed by automatic purge of the segregated statutory archive upon expiry of the mandatory 180-day period under Rule 3(1)(h) of the IT Rules, 2021).

7.3. Written Confirmation: Once Your account deletion and personal data erasure have been completed, We will send a final written confirmation email to Your registered email address.

8. Contact Information

For all account deletion and data removal requests, please contact:

  • Company Name: Vedmint Consultancy Services
  • Privacy & Data Removal Email: [email protected]
  • Phone: +91-7408094200
  • Address: Kanpur Nagar, Kanpur Nagar, Uttar Pradesh – 208001, India